FAQ

Please read below for frequently asked questions. Any other enquiries, please feel free to contact us

Do you ship worldwide?

Currently we only ship to Singapore. For other countries, contact our support team at: support@ietcamelliaoil.com

Will I be provided with tracking information to track the progress of my shipment?

YES! Upon shipment, our despatch team will endeavour to contact and update you with tracking information.

When will my order ship?

All orders are shipped from our warehouse via our trusted courier partners. Depending on your distance from our warehouse, your packet can take time to be delivered by our courier partners.

For orders below $99, we charge $3.95 Flat Shipping.

For orders of $99 or above, we offer FREE Shipping.

Items shipped will arrive in 3-5 working days, though 90% of all our deliveries have arrived in lesser time.

What major ingredients are used in THE FIVE SEASONS® Camellia Oil?

100% Pure & Natural, Organic, Virgin, Cold Pressed Camellia Seed Oil.

What are the directions for use for THE FIVE SEASONS® Camellia Oil?

Salad Dressings, Dips, Marinades and Sauces. Suitable for Sautéing, Frying, Braising, Roasting.

What are my payment options?

We accept all major credit cards. Visa, Mastercard, American Express & Discover through PayPal or Stripe.

Do you autoshop or rebill for your products?

At ietCamelliaOil.com, all products are processed based on a one-time payment.
We WILL NOT re-bill you or put you on an autoship plan.
We GUARANTEE you will only be billed ONCE per order – you will NEVER BE billed again if you do not re-purchase on your own.
We also DO NOT store your credit card information.

THE FIVE SEASONS stands behind the quality of everything we sell and hope you’re happy with your purchase.

If for any reason you are not completely satisfied with a product purchased on ietCamelliaOil.com, please get in touch with us. You may return the unused product for exchange or refund within 30 days of the receipt date.  

If The Product Has Not Yet Shipped

As we strive to provide fast shipping times for our customers, orders are sent out on an hourly basis. Because of this, any cancellations and returns will have to be made within the same hour that the order is made.

Anything beyond this would make it impossible to change an order, we would be unable to make any refunds or changes to your order. Simply put, we try our best to help you but if we can’t… we hope you understand!

If you submit to us your refund request (via e-mail at: support@ietcamelliaoil.com) within one hour of purchase AND the product has not yet shipped, we will cancel your order and provide you with a full refund.

If The Product Has Shipped

If the product has shipped, we can only refund your order once we receive the product back from you in re-sellable condition i.e. original packaging and product seal unopened. We are sorry that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error. Shipping charges will apply for any refused packages. For ALL orders, a shipping charge of $3.95 (including orders with free shipping) will be deducted from the refund.

Should an item come defective or “not as described” (such as the item looking different from the images provided, wrong flavour variant sent to you etc.), we will provide an exchange or a total refund of the item.